Terms of Service – Zoofs

OVERVIEW

This website is operated by Zoofs FZCO, a Dubai-registered company trading as Zoofs. Our principal office is based in the United Arab Emirates, and all fulfilment is handled via our warehouse in Australia. Zoofs FZCO is the seller of record for all orders placed through this website. Your payment will be billed by Zoofs FZCO.

Throughout the site, the terms "we", "us" and "our" refer to Zoofs FZCO. Zoofs offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform to sell our products and services.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.

You must not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction.

You must not transmit any worms, viruses, or destructive code. A breach of any Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding credit card information) may be transferred unencrypted across various networks and adapted to technical requirements. Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission.

SECTION 3 – ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

We are not responsible if information on this site is not accurate, complete, or current. The content is provided for general informational purposes only. You agree it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Product prices are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part of it) without notice.

We are not liable for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES

Some products or services may be available exclusively online and in limited quantities. They are subject to return or exchange only per our Return Policy.

We make every effort to display product colours and images accurately but cannot guarantee exact screen representation.

We reserve the right to limit sales geographically or by customer type and to discontinue products at any time.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order. We may limit or cancel quantities purchased per person or household. If we make a change to or cancel an order, we will notify you via the contact information provided.

You agree to provide current, complete, and accurate purchase and account information.

All transactions on this website are processed by Zoofs FZCO. Your billing statement will reflect payment to Zoofs FZCO.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools without monitoring or control. Use of such tools is at your own risk.

Any new features or services will also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

Certain links on our site may lead to third-party websites. We are not responsible for their content or accuracy.

We do not assume liability for third-party transactions. Please review their policies before proceeding.

SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

By submitting content, you grant us unrestricted rights to use, edit, publish, or distribute it. We are not obligated to maintain confidentiality or provide compensation.

You agree not to post unlawful or harmful content. You are solely responsible for your comments.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal data through the store is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

We may occasionally have errors or omissions related to pricing, descriptions, or availability. We reserve the right to correct such errors at any time without prior notice.

SECTION 12 – PROHIBITED USES

You may not use the site for unlawful purposes or to violate laws, harm others, upload viruses, spam, impersonate Zoofs, or interfere with security features.

Violations may result in termination of your use of the service.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee uninterrupted or error-free use of the service. Products and services are provided "as is" without warranties of any kind.

Zoofs FZCO is not liable for any direct, indirect, incidental, punitive or consequential damages arising from use of the site or any product.

SECTION 14 – INDEMNIFICATION

You agree to indemnify Zoofs FZCO and its affiliates from any claims arising from your breach of these Terms or violation of any law.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found unenforceable, it will not affect the enforceability of the remaining provisions.

SECTION 16 – TERMINATION

These Terms remain in effect unless terminated by either party. We may terminate the agreement if you breach any Terms.

SECTION 17 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Zoofs regarding the Service and supersede prior agreements.

SECTION 18 – GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates.

SECTION 19 – CHANGES TO TERMS OF SERVICE

We reserve the right to modify these Terms at any time. It is your responsibility to review them periodically.

SECTION 20 – TEXT MARKETING NOTIFICATIONS

By subscribing to Zoofs text messages, you agree to receive automated marketing texts. Consent is not a condition of purchase. Message & data rates may apply. Text STOP to unsubscribe.

SECTION 21 – TRANSPARENCY AND DISCLAIMERS FOR INTERNATIONAL ORDERS

Our products are manufactured to Australia and New Zealand specifications and labeled in compliance with local regulations.

Customers are responsible for knowing and complying with their country’s import laws.

SECTION 22 – PERSONAL USE IMPORTATION FRAMEWORK

Zoofs products are sold for personal use only. Customers are responsible for ensuring their order complies with local regulations.

Zoofs is not liable for customs delays, confiscations, or rejections. Abandoned orders or returns due to customs issues are not refundable.

SECTION 23 – PACKAGING SUBSTITUTION POLICY

Due to supply delays or in emergency situations, we may substitute our standard tins with other packaging. The product formulation remains the same.

SECTION 24 – INTELLECTUAL PROPERTY AND CONTENT PROTECTION

All content on this site is the property of Zoofs FZCO. You may not copy, reproduce, or distribute it without permission.

Unauthorised use, including brand impersonation or content scraping, will be pursued legally.

SECTION 25 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at: hello@zoofs.com